try at home

What is our 'try at home' service?

 

How does it work?

To make sure you find your perfect style and fit, our 'try at home' service allows you to try on two frames before you buy, in the comfort of your own home. Get opinions from those whose opinions you trust before deciding on the perfect frames which we will then glaze for you according to your prescription and instructions.

When ordering your “Try at Home” selection you will be asked for a small deposit of £10. This is for security and will be refunded or deducted from your purchase. Please ensure that the frames are returned in 7 days otherwise we will contact you and ask for payment. If you wish to try another shape simply pop the original ones back in the post and once we receive them back you’ll be able to take another 'try at home' for free!

Please note: our  service is currently available to UK customers only.

The 'try at home' frames you receive may have been tried on before and so have a few scratches, this is in no way indicative of how your personal order will arrive. Please note that all frames will be ultrasonically cleaned before they are dispatched for trying on.

How do I order my 'try at home' styles?

Once you have selected the frames you wish to try add them to your basket. You can select 2 styles.

We will ship your try at home styles within 2-4 working days. When you have made your decision place all the frames back into the original box with our pre-paid postage label and send it back to us within the 7 day period

One or more of the frames were damaged when I received them, will I be charged?

In this unlikely event please call our team on 0774 2231048 who will be happy to help.

I received the incorrect selection, what shall I do?

In this unlikely event please call our team on 0774 2231048 who will be happy to help.

Due to particular circumstances I haven’t sent them back within the seven days, will I be charged?

Please call our customer team on 0774 2231048 and they will be able to help.

Can I order my Home Trial over the phone?

No, they must be ordered via the website.