As your frames will be made to your specific requirements we will need to take full payment to secure your order. We will contact you when your glasses are ready for despatch
You can pay for your glasses using a credit/debit card: VISA, VISA Electron, Switch, Solo, Maestro, Mastercard). We also accept payment via Pay Pal or Accor/Edenred vouchers (usually issued to you by your employer). We don’t take cheques or postal orders as forms of payment. Unfortunately we cannot accept NHS vouchers.
Yes your payment is secure - see Security & online transactions for further details on our payments security.
Once you have paid for your order, wait a few moments and your confirmation page should load automatically on your screen, followed by a confirmation email. If this doesn’t happen, call our team on so they can help you.
An error message will automatically appear on your screen if your payment has been declined. Double check your details and try again. If the payment still hasn’t gone through, you should first try your card provider to ensure that there are no problems with your card, as if payment is declined we can’t check their card details.
If you’re still having issues, feel free to call our team on so they can help you to resolve this.