n terms & conditions - byocular

terms & conditions

Any Order and subsequent purchase of Goods (as defined below) or services from ByOcular are governed by
the following terms and conditions. Please read them carefully along with our quality statement.

These terms and conditions do not affect your statutory rights as a consumer.

 

Information about us -

This Site is operated by ByOcular Limited, trading as ByOcular, ("We").  We are registered in England and Wales under company number 10656490. Registered Office is 105 Seven Sisters Road, London, UK, N7 7QR. We are a limited company.

01. Customer Obligations

 

By submitting your order to ByOcular you confirm:

  • You are aged 16 or over and are not registered blind or partially sighted;
  • You are in possession of a written prescription for your spectacles that has been given to you by a suitably qualified person in the last 24 months (or 12 months if you are aged 70 or over)
  • You will supply accurate details of your current prescription (including and notes on the prescription).

 

02. Orders for Goods (see section 7 for 'try at home' service)

 

  • Orders to ByOcular must be submitted via the web at www.byocular.com.
  • Submission of an Order represents an offer to purchase Goods from ByOcular, and we will confirm receipt of this offer via email.
  • All Glasses orders are only accepted by us once payment of your deposit has been processed and they have been reviewed and authorised by a Dispensing Optician. In the case of the non prescription goods and the Home Trial service, your order is accepted once the required payment has been accepted or when the relevant goods are shipped, whichever occurs first. We will confirm acceptance of your Order via email.
 

03. Our Products

 

3.1. The images of any products, including the frames, on the Site are for illustrative purposes only.  Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the frames and as a result, your frames may vary slightly from those images.
  • On the advice of our Dispensing Opticians, we will contact you to discuss whether or not we are able to accept your Order.
  • If it is considered necessary or appropriate before an Order is accepted, ByOcular’s Dispensing Opticians have absolute discretion: 
  • to request that you send us a copy of your written prescription;
  • to contact you directly, or request that you contact, the optician who provided your prescription to verify and/or discuss your prescription;
  • to request that you obtain your pupillary distance measurement from your optician; or
  • to request that you obtain a new written prescription from your optician.

3.2. All products shown on the Site are subject to availability.

04. Prices & Payment

 

  • Prices stated are inclusive of any Value Added Tax (VAT) that may be required to be remitted to tax authorities by ByOcular.
  • We will use our best endeavours to ensure the accuracy of the prices and price related information stated on the Site.
  • However we cannot guarantee that we will not make a mistake and misprice an item inadvertently. If this is the case, the Dispensing Optician reviewing and authorising your Order will notify you of the error before your payment is processed. You will then have the choice to either accept the correct price or to cancel your Order.
  • The price you pay is a retail price as appearing in your basket. In certain territories where we sell, we are required to report part of the sale price to the relevant tax jurisdiction and pay that amount in tax.
  • In some delivery countries there may be rules imposed locally that will charge import duty and tax to the purchaser. The purchaser is liable for these costs.

05. Delivery and Carriage

 

  • We will make reasonable endeavours to ensure your Goods are dispatched to you within the specified time after placing your order.
  • You will be notified by email at the time your Goods are dispatched.
  • Delivery of the Goods will be made to the address provided by you at the time you placed your Order.
  • If your Goods are not delivered safely within the agreed number of days of you receiving notification of dispatch, you should contact us. Customers should promptly inspect goods delivered to them to satisfy themselves that any goods delivered to them are as expected.
  • In the case of non delivery, if either ByOcular or our courier is at fault, you will be offered the choice of a full refund or re-delivery.
 

06. Copyright and Trademarks

 

  • The Site’s design, names, text, images, graphics, logo are all owned by, or licensed to, ByOcular. They may not be reproduced for any commercial or public purpose without the expressed consent of ByOcular.
  • The “ByOcular” name or any other registered or unregistered trademarks displayed on the Site may not be used without the prior consent of ByOcular.
  • These Terms and Conditions of Sales should be read in conjunction with ByOcular’s Privacy Policy Your statutory rights are not affected. For more information about your statutory rights, please visit the Department of Trade and Industry’s Consumer Gateway website at: consumerdirect.gov.uk

07. Returns

 

Should for any reason the products you have ordered become lost or damaged in transit, we shall, at our sole discretion, either replace the goods or reimburse you for all amounts received.
Although we welcome orders outside of the UK, our ByOcular 'try at home' service is currently not available outside of the UK.  Deliveries outside of the UK are subject to an additional shipping charge, which will be confirmed at the time of ordering.
Any products to be returned from outside of the UK shall be at your own cost.
Refunds on orders from outside of the UK will not include the outbound shipping cost. 
For bespoke orders a 30-day full refund will only be issued if there is a fault with the product. If a refund is given for any other reason it will be issued, minus the cost of the lenses. 

 

08. Seven day Home Trials service

 

  • We offer a 7-day Home Trial service (‘Home Trial’) to enable you to check the look and feel of different frames (without lenses) before deciding which frame(s) to buy. We may charge a fee (‘Home Trial Fee’) for this service, should the frames not be returned within the timescales specified in point 2 below.
  • By submitting your request for a Home Trial (Home Trial Order) and in consideration for our acceptance of the order, you are agreeing that if you do not return the frames sent to you in the Home Trial, within 7 calendar days following receipt by you (which for these purposes will mean 8 days following despatch to you) then you will have placed a Frame Order to buy the frames.
  • If you place a Frame Order as described above we may accept it and if so you will be charged the full price of the frames (less any Home Trial Fee already paid which will be given as a discount). The price of the frames will be the advertised price of the frames at the time you placed your Home Trial Order. To take payment, we will attempt to use the same payment card you used at the time of placing your Home Trial Order and your agreement of these Terms and Conditions is your authority for us to do so.
  • Once payment is successfully made you then own the frames. You then have the same right of return as if you had made any other purchase of goods (see Returns Policy). Alternatively, for up to 14 days from the date you order the frames you may return one or more of your frames to us in order to have basic lenses fitted, free of charge, providing that we have already received payment for the frame(s).
  • Any Order (excluding a Home Trial Order) placed by you with ByOcular within 15 days of you placing a Home Trial Order will benefit from a discount equal to the Home Trial Fee.
  • The Home Trial service is available to UK residents only and is not offered to any addresses outside the UK.
 

09. Copyright and Trademarks

  • The Site’s design, names, text, images, graphics, logo are all owned by, or licensed to, ByOcular. They may not be reproduced for any commercial or public purpose without the expressed consent of ByOcular.
  • The “ByOcular” name or any other registered or unregistered trademarks displayed on the Site may not be used without the prior consent of ByOcular.
  • These Terms and Conditions of Sales should be read in conjunction with ByOcular's Privacy Policy. Your statutory rights are not affected. For more information about your statutory rights, please visit the Department of Trade and Industry’s Consumer Gateway website at: consumerdirect.gov.uk.
 
 
Dated 30 September 2016